Can I change the panel display to other language?
English only.
Can I use the SDP A410 printer as a normal printer for office work?
For office use, please use the PTC A410 cartridge. Paper printed with SDTC A410 cannot be recycled as recycled paper, so dispose of it as combustible waste.
Can I use the printer outdoors such as at an event?
It can be used in an environment with 10 - 32 ° C / 15 - 80% humidity. Avoid a direct sunlight and dusty place. Please be careful to move the printer, storage of the cartridge. The dust being mixed and print quality may deteriorate.
Can I add more memory?
Cannot be added.
How do I install the printer driver?
Download this website> Download the driver from the software according to your operating system. After that, please refer to the setup guide and install. Wired connection by USB and LAN and various wireless connections are also possible.
What OS are supported?
For Windows: 7, 8.1 and 10 both 32bit / 64bit.
Mac OS: 10.10, 10.11, 10.12, 10.13, 10.14.
Difference between sublimation print (SDTC A410) and toner print (PTC A410) ?
Sublimation printing is a method in which only the sublimation dye mixed in the toner penetrates into the polyester material and is transferred. On the other hand, toner printing is a method of applying glue paper to the entire toner using special paper and transferring (pasting) it to each material.
Is there a proper use of sublimation print and toner print?
Since only the dye is transferred to the sublimation print, it does not impair the texture of the fabric and has a strong advantage in durability, but it is limited to polyester-based light-colored materials as the transfer material. Toner print can be printed on various materials such as dark colors and cotton, but since it is a transfer method that is pasted, the texture of the fabric tends to be inferior to that of sublimation print.
What is good paper for sublimation transfer?
Contact your retailer for recommended sublimation transfer paper. Plain paper can also be used at 66-95 g / ㎡, but protective paper should be used as it can contaminate the printing press and materials when transferring with a heat press. Please check with your retailer for protective paper. Regardless of the paper type or transfer status, dispose of paper printed with SDTCA410 as waste. (Cannot be recycled)
Is the A4 size maximum for printing?
It can be used up to Legal size (215.9 x 355.6 mm) by changing the setting, and translucent Legal size transfer paper is also available. Please contact your dealer. * A4 size (210 x 297 mm)
How should I perform reverse (mirror) printing?
There is [PostScript Option] in [Advanced Settings] in the print settings of the printer driver, and [Left-Flip Printing] is under it. The standard setting is [No]. If you change it to [Yes], reverse printing can be changed on the driver side. In addition, please refer to the software manual, as it may be changed on the software side.
How transfer design to a mug or dish?
Dedicated press is different from for fabric.Please ask your dealer for availability.
I feel dark when I print a photo.
In the case of photo output, it may be improved by downloading the profile from the software download and adapting it. It may also be adjustable with your software. Please contact your dealer if you have any questions.
Although it is dark on paper, it is faint even if it is transferred with a press.
Pressing condition of the press may be weak. Please check the condition of the press.
Since the color remains on the paper after heat pressing, can I use it again?
When the same paper is transferred twice, it becomes even fainter. Not recommended.
Is there a way to make color adjustments when printing directly over-the-air?
Data type can be selected from Color Profile of PS Menu on the printer operation panel. Change and adjust it. In addition, the method of printing by adjusting with dedicated software or application is also effective.
How do you use the white toner cartridge?
PTC A410W1 is used by attaching it to SDTC A410K (frontmost). It can be printed on dark paper or transparent paper as normal white toner. For black paper, there is a recommended paper that does not cause any problems, so please contact your dealer. It can also be used as a base toner for printing on fabrics other than dark colors and polyester.Please refer to the procedure videos on this site.
Where can I buy special toner print paper?
We handle toner-printed A4 paper. You will need two types of paper, printing paper and glue paper, and you will need to purchase 100 sheets each, but please contact your retailer for details.
It's a print that you can paste, but is it durable (fastness)?
As a finishing press to improve adhesion, after peeling off the printing paper, stack protective paper or force-in paper and heat press for about 15 seconds. Also, do not wash immediately after heat pressing, but wait one day. All general fastness (light resistance, washing, sweat, rubbing) has reached acceptable levels. Since it is attached by heat, please refrain from using it with an iron, dryer or dry cleaning.
What is the difference between a single pass and a double pass for toner printing?
It is a Single pass that uses a dedicated software and a Double pass that uses a general paint (draw) software. The Single Pass is easy to work with and does not require design modifications, but it is difficult to reproduce black and dark areas because Black is not used. Since the Double Pass prints twice on one sheet, it is a little complicated because it requires some work to be done as a measure against the trouble of replacing the cartridge and changing the settings and the printing position shift.
Is the color reproducibility good?
The single pass is a little weak in the reproducibility of black and dark parts, but you can switch the color format (RGB / CMYK) of the design with the dedicated software. Double pass uses normal paint (draw) software, but there is no dedicated color profile, so please use a general profile according to the color format of your design.
Are there any precautions to take when replacing the SDTC A410 and PTC A410 cartridges?
PTC A410W1 will be installed in the front black position. All toner cartridges have very important and light-sensitive parts on the underside, so when removing from the printer, attach the orange cover to the underside and store in a spare bag. Also, the paper to be used and various color profile settings are different. Please use it after confirming that point as well.
The storage environment of SDTC A410 is 35 ℃ or less. What happens, if stored over 35 ℃ for a long time?
Dye toner deteriorates, resulting in print defects such as streaky irregularities. Please pay attention to the storage environment especially on summer holidays.
What to do with used cartridges?
Used cartridge will be collected by the manufacturer. Please contact your dealer.
What is the warranty of the printer itself?
Free warranty until 6 months after purchase. After that, various repairs will be charged.
What is the warranty of the toner cartridge?
Toner cartridge are warranted free of charge only for initial failure when installed in an environment of 35 ° C or less and stored for 6 months after purchase.For other malfunctions, contact your dealer.
What is the color reproducibility and quality assurance of the transferred material from paper?
Color reproducibility and transfer quality are not guaranteed because they are affected by software, press and materials. In addition, it may be improved by the operation method. Please contact your dealer according to the content.
What should I do if an error occurs in the printer or cartridge?
Check the following items and contact your dealer. Or please send the inquiry form from our website. The dealer or manufacturer will contact you.
Specific contents of trouble (phenomenon / symptom)
・Panel display contents (error messages, etc.)
・ Model name and serial number of the main unit
・ OS and software used
Is the repair at the time of failure a visit repair?
The products will be need to returned for repair, not visited. Please contact your dealer for details, i.e. when an alternative machine is required.
Is there anything that can prove safety?
Toner SDS can be downloaded from this website. We are also preparing to acquire an Eco Passport A certificate will be uploaded to this website as soon as authentication is obtained.
How long will sales of consumables continue?
We will continue to sell consumables for 5 years after the end of printer sales.